| Behavior Research
Center is one of the few companies that has always maintained a top
notch team of interviewers who complete interviewers on a face-to-face basis with targeted respondents in the field.
Face-to-face and intercept interviewing are valuable
tools for studies in which the
most cost effective way to reach hard-to-sample populations is to
intercept them where they shop, work or relax or in instances where
observation and display of test materials is critical to the
research. Our capabilities include:
- Exit interviews
- Respondent intercepts at relevant events or
venues
- Point-of-action
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- Remote and rural sites
- Observation audits
- Spanish language
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Mystery Shops are widely used when evaluation of
customer service and employer customer service training merit
attention. Posing as potential customers, professional interviewers
call or visit business sites to complete a transaction or obtain
service and record in detail how well the service representative
fulfilled quality customer service expectations. The mystery shop is
most frequently used in the following environments:
- Retail setting
- Health Care Clinics
- Phone reservation
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- Public service counters
- Financial institution
- Fast food & other restaurants
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IN ARIZONA
Over 70 field interviewers handle in-field
projects year round; each is experienced, fully-trained and many are
bilingual, to handle the region's dramatically growing Hispanic and
Spanish-speaking tourist population.
Your jobs will be staffed with experienced personnel who
provide on-time performance in appropriate attire, and who are
properly trained to complete the job to your specifications.
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